Delivered but not received

Before we can open a claim, the carrier will ask whether the parcel was left somewhere nearby. Please have your customer check:

with neighbours

with the building's concierge, front desk or mailroom

any safe place, side door or parcel locker at the address

that the delivery address on the order is complete and correct

If it still has not turned up, have your customer contact the carrier and ask for a case or reference number. Then open a ticket with:

the order number and tracking number

the carrier's case number

the purchase order and the cost of the goods for the order

We need the purchase order and the cost of goods to file the claim.