The fastest way to reach us is a support ticket.
Open a ticket
Portal: support.mpmbrands.com
Or email support@mpmbrands.com, which opens a ticket automatically.
What to include
One ticket per order, with the order number in the subject.
What you need from us, in the first line.
Tracking numbers, SKUs and photos if you have them.
Keep each issue in one place
If you raise the same thing in a ticket and an email at the same time, answers get split between them and things get missed. Pick one, and keep the conversation there.
Hours
Monday to Friday, 9am to 5pm Pacific, excluding Canadian statutory holidays. You can open a ticket any time.
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